Description |
The newly formed T-Mobile Retail Loss Prevention [LP] team is responsible for monitoring the performance and minimizing the losses experienced in the Retail Stores operated by T-Mobile.
The Loss Prevention Manager will investigate incidents of fraud, theft, policy violations, allegations of wrongdoing, or any other activities that have or potentially could adversely affect the retail channel of T-Mobile USA. They will be responsible for the timely training of store associates on loss prevention policies and procedures. They will be responsible for auditing to evaluate compliance of merchandise protection and physical security standards within each assigned store location.
Primary Duties and Responsibilities:
* Handle/manage/effectively prioritize investigations that are assigned on a regional basis or any other basis as deemed appropriate by management.
* Complete audits of operational, safety and inventory control related procedures as well as compliance to store physical security standards.
* Maintain and assist with loss prevention education and awareness training for internal T-Mobile customers and multiple levels of management.
* Assist the retail channel and other business partners with the collection, organization, and preparation of data for review and analysis related to investigations or other matters.
* Contribute to overall inventory shortage reduction.
* Any other duties as requested by management.
* Keeps management informed on investigative process and sensitive issues regarding case development.
It is crucial that all tasks be conducted in alignment with T-Mobile values and the Standards of Business Conduct.
Additional Desired Capabilities:
n Possess strong verbal and written communication skills; ability to communicate with all levels of staff and management.
n Ability to make decisions in stressful situations.
n Ability to work independently as well as with a team.
- Proven ability to maintain the integrity of confidential information.
- Ability to regularly respond with professionalism to new situations and complex issues in a fast paced environment.
- Exhibit solid understanding of individual and department goals as well as an in-depth understanding of business operations.
- Ability to organize and appropriately prioritize multiple and on going tasks.
- Knowledge of computers with the ability to learn the T-Mobile proprietary software and applications utilized to perform duties.
- Must conduct all business with executive and business maturity.
- Strong organizational and presentation skills necessary so as to effectively communicate with upper level management.
- Ability to work well with a variety of skill levels across a large number of diverse internal groups, teams, divisions and cultures.
- Ability to solve complex problems for self and team members when appropriate.
n Ability to work independently, as well as in team situations, to help internal and external customers achieve desired results.
Education & Experience
- Bachelor's degree preferred.
- 5+ years of investigative experience in the public and/or private sector
- 5+ years retail loss prevention experience, multi store environment preferred.
- Successful completion of Basic and Advanced Interviewing & Interrogation training, CFI designation preferred.
- Accreditation/membership in a professional investigative or security organization preferred.
- Ability to be flexible with schedule as appropriate to retail business needs.
at T-Mobile-.
Your dedication will pay off with great pay and benefits including health, life, dental insurance, company-matched 401k, vacation time and educational assistance.
T-Mobile is an equal opportunity employer (EOE). We strongly support diversity in the workforce.
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Requirements |
See job description When asked "How did you hear about us?" please select the option "Other" from the list and type "LatPro" on the next open field.
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