Description |
Currently accepting applications for classes starting in July 2008!
BILINGUAL (English/Spanish) CUSTOMER SERVICE REPRESENTATIVE
The Voice of T-Mobile!
The Customer Service Representatives in our state-of-the-art call centers are the front-line team at T-Mobile and our entire organization is dedicated to their support. Members of this knowledgeable and personable team handle calls from customers nationwide with empathy and precision.
OPPORTUNITY-YOUR CHANCE TO SHINE
Our friendly and knowledgeable Customer Service Reps let their interpersonal skills shine as they resolve a variety of customer inquires such as technical and billing questions for T-Mobile customers across the U.S. In this role you'll be empowered to solve problems independently and make decisions that you consider to be in the customer's best interest. You'll also be able to keep up to date with our ever-evolving technology and translate this information into terms your customers can understand. While you'll have all the training you need to work independently, you'll also enjoy the support of an encouraging team and knowledgeable leaders -so at the end of the day, you can feel good about the job that you've done. Plus, you'll also enjoy the incentives and recognition T-Mobile has in place to reward the efforts of your performance and the opportunities for advancement make it perfect for people looking to establish a long-term career with T-Mobile.
TALENT SUITABILITY-ARE YOU THE RIGHT FIT?
The best Customer Service Reps are confident in T-Mobile's products and in themselves. Good listeners who balance compassion with know-how, these pros tackle challenging calls with grace and have satisfied customers to show for their hard work. These team players are pro-active enough to work independently but also enjoy the camaraderie and support of their teammates and coaches. The voice of T-Mobile for our customers nationwide, Customer Service Reps demonstrate the blend of professionalism and fun that is the hallmark of the T-Mobile brand.
RESPONSIBILITIES
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� Deliver world class customer service and build customer satisfaction and loyalty
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� Provide effective and timely resolution of a range of customer inquiries
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� Strive for one-call resolution of customer issues
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� Complete ongoing training to stay abreast of product, service and policy changes
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� Strike a positive and cooperative tone with both customers and coworkers
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� Demonstrate best judgment in the disbursement of adjustments and credits
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� Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
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Requirements |
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� Six months to one year Customer Service experience
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� Call center and wireless experience a plus
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� High School Diploma or GED
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� Demonstrated competency in Windows
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� Keyboarding proficiency and use of automated systems
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� Stellar verbal and written communication skills
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� Strong problem solving skills
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� Ability to thrive in a lively working environment and multi-task
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� The flexibility to work weekends and other varied shifts as assigned
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